Frequently Asked Questions (FAQs)

We offer a full range of restoration services, including water damage restoration, fire and smoke cleanup, mold remediation, crawlspace cleanup, structural drying, and sewage cleanup, all designed to restore your property to its pre-loss condition.

We provide 24/7 emergency services and aim to respond within 1-2 hours of your call, depending on your location, to minimize damage and start the restoration process as soon as possible.

Yes, we work directly with most insurance providers to streamline the claims process and ensure you receive the coverage you’re entitled to. We can assist with documentation and communication with your insurer.

The timeline depends on the extent of the damage, but minor cases may take a few days, while more severe incidents could take weeks. We’ll provide a detailed estimate after assessing your situation.

Yes, our team is fully certified by industry standards (e.g., IICRC) and undergoes regular training to handle all types of restoration projects safely and effectively.

Water Restoration FAQs

Common causes include burst pipes, leaking appliances, roof leaks, flooding, and sewer backups. We address all sources of water damage.

We use advanced tools like moisture meters and thermal imaging cameras to detect water in walls, floors, and ceilings, ensuring no hidden damage is missed.

In many cases, yes. We use specialized drying techniques and cleaning methods to salvage items, though it depends on the extent of the damage and the materials involved.

Delays can lead to mold growth, structural weakening, and further property damage. That’s why we prioritize rapid response and thorough drying.

Not always. We can often dry and restore hardwood, tile, or carpeted floors, but replacement may be necessary if the damage is severe or materials are unsalvageable.

Fire/Smoke Clean Up FAQs

We use specialized equipment like air scrubbers, ozone machines, and thermal foggers, along with professional-grade cleaners, to remove soot and neutralize odors.

Yes, we employ advanced deodorization techniques to eliminate smoke odors from walls, furniture, and air ducts, not just mask them.

Ensure your safety first, then contact us for emergency board-up services and to begin the cleanup process. Avoid touching soot or damaged items to prevent further harm.

Many items, like furniture and electronics, can be cleaned and restored depending on the heat and smoke exposure. We’ll assess each item individually.

It varies based on the fire’s severity, but cleanup typically takes a few days to weeks, with full restoration potentially taking longer if structural repairs are needed.

Mold Remediation FAQs

Signs include musty odors, visible black or green spots, or increased allergy symptoms. We can perform mold testing to confirm its presence.

Yes, mold can cause respiratory issues, allergies, and other health problems, especially for vulnerable individuals like children or the elderly.

We use containment barriers, HEPA air filtration, and EPA-approved antifungal treatments to remove mold and prevent its spread.

Small patches (under 10 square feet) can sometimes be handled with DIY methods, but larger infestations require professional remediation to ensure safety and complete removal.

We address the moisture source (e.g., leaks or poor ventilation), apply preventative treatments, and recommend dehumidifiers or improved airflow.

Crawlspace Cleanup FAQs

Crawlspaces can accumulate water, mold, pests, or debris, which can affect your home’s air quality and structural integrity.

We remove water, debris, and damaged insulation, treat for mold or pests, and install vapor barriers or drainage systems if needed.

Look for signs like dampness, musty smells, sagging floors, or higher utility bills due to poor insulation. We can inspect it for you.

Yes, we extract water, dry the area, and can install sump pumps or French drains to prevent future flooding.

We recommend an annual inspection, or sooner if you notice moisture issues or unusual odors in your home.

Structural Drying FAQs

It’s the process of removing moisture from building materials (walls, floors, ceilings) using industrial dehumidifiers, air movers, and heat systems.

It prevents mold growth, wood rot, and structural damage that can occur if moisture lingers in your home’s framework.

Typically 2-5 days, depending on the extent of water saturation and the materials involved. We monitor progress with moisture meters.

In most cases, yes, using non-invasive drying techniques like injecting air into wall cavities. Severe cases may require limited removal.

We use high-powered air movers, low-grain refrigerant dehumidifiers, and sometimes desiccant dryers for large-scale or humid conditions.

Sewage Cleanup FAQs

Yes, sewage contains harmful bacteria, viruses, and pathogens. Professional cleanup with protective gear and sanitization is essential.

Avoid contact with the water, turn off electricity if safe, and call us immediately for emergency cleanup and disinfection.

We extract contaminated water, remove damaged materials, clean and disinfect the area, and dry it thoroughly to prevent mold.

Porous items like carpets or drywall are usually discarded, but hard surfaces and some belongings can be sanitized and restored.

We can assess your plumbing system and recommend solutions like backflow valves or regular maintenance to reduce the risk of backups.